ITSMAutomation&OptimizationLeader(ITILExpert)

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Northern Trust is seeking a **senior ITSM leader and ITIL expert** to lead the **automation, optimization, and maturation of IT Service Management function.** This role is accountable for transforming how IT services are governed, executed, and continuously improved—shifting from manual, compliance-heavy processes to **automated, data-driven, and resilient ITSM operations** within a **high-volume and time-critical environment**. This is a highly visible leadership role balancing **“run-the-bank” stability** with **“change-the-bank” transformation** , operating within a **dynamic, high-velocity operating model** that requires strong ITIL judgment, deep automation expertise, and the ability to influence in a matrixed environment across global technology teams. **What You’ll Do** **ITSM Process Leadership & Optimization** * Interface with senior executives across the organization to **drive strategic outcomes and day-to-day service delivery priorities** , delivering **operational excellence** while enabling **risk reduction** in a **deadline-sensitive delivery model**. * Serve as the **enterprise authority on ITIL-based processes** , ensuring they are **scalable, risk-aligned, and fit-for-purpose** within a **complex, high-throughput operational environment**. * Lead continuous optimization of ITSM processes, reducing friction, manual effort, and cycle time while improving quality, compliance, an