Amazon AWS Services Brazil Ltd
Operations, IT, Support Engineering, Technical Services, Cloud Computing
ITSSupportEngineer(ONS)
“ITS Support Engineer (ONS) at Amazon AWS Services Brazil Ltd. Skills: Technical support, System troubleshooting, IT asset management. Deliver on-site support. Diagnose issues”
What You'll Achieve.
Ensure productivity remains secure; Ensure productivity remains uninterrupted; Deliver operational excellence; Deliver value
Industry & Context.
Problem-solvers; Diagnose; Troubleshoot; Resolve issues
On-call support
What They're Looking For.
Must Have
2+ years Windows, Mac or Linux OS support, Experience in written and verbal communication, Ability to present complex technical information
Nice to Have
Experience supporting video conference equipment, 2+ years IT client, server, network service delivery, Experience troubleshooting high availability environment, Knowledge of Machine Learning and LLM fundamentals
What You'll Do.
Deliver on-site support
Provide on-call support
Act as escalation point
Execute change management
Manage IT asset inventories
Maintain knowledge of IT policies
How You'll Work.
Team & Collaboration
Collaborate with partner teams; Collaborate with vendors; Work with contractors; Engage with Amazonians
Communication Scope
Present complex technical information
Process & Methodology
Managing projects
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