Amazon Dev Center India
Operations, IT, Support Engineering, Technical Services, ecp
ITSSupportAssociate,ITServices(GlobalServiceDesk)
“ITS Support Associate, IT Services (Global Service Desk) at Amazon Dev Center India. Skills: Technical support, Troubleshooting. Provide technical support. Research, resolve, respond to inquiries”
What You'll Achieve.
Deliver timely solutions; Ensure consistent support experience
Industry & Context.
Troubleshooting; Diagnose problems; Resolve inquiries
Support across time zones, Flexibility in scheduling
What They're Looking For.
Must Have
1+ years Windows, Mac or Linux OS support, Troubleshoot integrated computer systems, Network troubleshooting and support
Nice to Have
CompTIA A+, Network+, Cisco/CCNA, Linux, Microsoft hardware, AWS certifications, Experience in dynamic environment with high customer service
What You'll Do.
Provide technical support
Diagnose and troubleshoot end user problems
Identify appropriate resources
Follow up on resolution
Create detailed contact logs
Document customer interactions
Inform customer of needed repairs
Answer basic questions
Ensure customer understanding and satisfaction
Follow standard operating procedures
Use knowledge management
Acquire current knowledge
Maintain current knowledge
Assist with triaging outages
Assist with escalating outages
Adhere to shift schedules
How You'll Work.
Team & Collaboration
Global Service Desk
Communication Scope
Customer interactions
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