Amazon Support Services Costa Rica SRL
Operations, IT, Support Engineering, System Planning/Administration, ecp
ITSNetworkEngineerI,OperationsManagementCenter(OMC)
“ITS Network Engineer I, Operations Management Center (OMC) at Amazon Support Services Costa Rica SRL. Skills: Network engineering, Incident management, Troubleshooting. Troubleshoot incidents. Resolve incidents”
What You'll Achieve.
Deliver operational changes; Improve team efficiency; Reduce infrastructure downtime; Deliver solutions
Industry & Context.
Troubleshooting; Problem solving; Root cause analysis
24/7/365 operational model, On-call support
What They're Looking For.
Must Have
2+ years network engineering, 3+ years physical layer technologies, 3+ years network administration
Nice to Have
2+ years Cisco routers/switches/firewalls, Experience with data/telecom carriers, Experience with Aruba/Cisco wireless, Dealing well with ambiguity, Prioritizing needs, Delivering measurable results
What You'll Do.
Troubleshoot incidents
Determine incident scope
Determine incident severity
Involve stakeholder teams
Correlate concurrent incidents
Coordinate with telecom carriers
Coordinate with infrastructure stakeholders
Troubleshoot circuit issues
Troubleshoot connectivity problems
Troubleshoot network outages
Contribute to troubleshooting guides
Contribute to operational procedures
Communicate infrastructure health trends
Participate in major incident bridges
Drive incident resolution
Provide event summaries
Provide incident summaries
Provide problem summaries
Communicate technical issues
Communicate resolutions
Identify process improvements
Document lessons learned
Support root cause analysis
Advocate for continuous improvement
Train new team members
Provide 24/7/365 support
Handle shift flexibility
Handle on-call support
How You'll Work.
Team & Collaboration
Internal customers; On-prem engineers; Service owners; Cross-functional partners; Stakeholder teams; Team members
Communication Scope
Verbal summaries; Written summaries
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