One Medical
Healthcare
ITSAssociateIIAfterhours(AOM)
“ITS Associate II - Afterhours (AOM) at One Medical. Skills: IT Support, Technical Troubleshooting. Deliver exceptional IT support. Serve as first point of contact”
Industry & Context.
Troubleshooting
Afterhours support, Weekends, Holidays, Flexible shifts, Occasional travel to Amazon sites
What They're Looking For.
Must Have
1+ years Windows, Mac or Linux OS support, Troubleshoot integrated systems, Maintain zebra printers, Troubleshoot thin clients, PCs, scanners, handheld terminals
Nice to Have
CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS certification, Other industry relevant certifications, Experience in dynamic environment with high customer service
What You'll Do.
Deliver exceptional IT support
Serve as first point of contact
Document support calls and resolutions
Respond to IT requests
Troubleshoot IT requests
Collaborate with IT support team
Diagnose technical issues
Resolve technical issues
Provide remote support
Install hardware/software
Configure hardware/software
Ensure compliance with security standards
Ensure compliance with system configuration standards
Ensure compliance with HIPAA regulations
Contribute to IT knowledge base
Maintain IT knowledge base
Assist in workflow improvements
How You'll Work.
Team & Collaboration
Dedicated IT support team
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