New Era Technology
ITMSSupportSpecialist,Tier1
Neural analysis suggests this role is
optimal for Mid candidates.
“ITMS Support Specialist, Tier 1 at New Era Technology. Skills: ITMS Support Specialist, IT Support Technician, VMware, O365, backups, client/server, Microsoft, Mac, Virtual services, network hardware, protocols, ticketing systems, SaaS products. delivery of high-quality IT technical professional services to our clientele. consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services”
What You'll Achieve.
delivery of high-quality IT technical professional services to our clientele; Customer Satisfaction through the delivery of world class Support Services; Optimizing productivity while assigned to customer tickets or projects; Ticket Quality Control and Ticket Management
Industry & Context.
Problem-solving and resolution of network issues; Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues
On-site to local clients maybe required – up to 15%, Occasional on-call responsibility/rotation, Candidates must be authorized to work in the United States without the need for sponsorship now or in the future, comprehensive background checks, On-Call rotation, Overtime hours may be required, Local travel to client’s locations expectation is 15%
What They're Looking For.
Must Have
3+ years’ experience as an ITMS Support Specialist or IT Support Technician, Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems, Proven track record and experience with Microsoft, Mac, and Virtual services, Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching, Working technical knowledge of current network hardware, protocols, and internet standards, background with ticketing systems and tracking work, 2+ years in a customer facing role, 2+ years working with SaaS products
Nice to Have
Microsoft Certifications, Intune, Connectwise, Automate, N-Able experience, Virtualization technology certified, Azure, VM Ware, AWS, MSP tools like ITGlue
What You'll Do.
delivery of high-quality IT technical professional services to our clientele
on-site or remote troubleshooting
and support for clients with various network technologies
installation and integration
Optimizing productivity while assigned to customer tickets or projects
Ability to prioritize work through ticket and project status
Problem-solving and resolution of network issues and escalating where appropriate
Ticket Quality Control and Ticket Management
Customer Service including phone
and email communication
Participation in process improvement initiatives
Documentation skills for customer environments
How You'll Work.
Team & Collaboration
join a team-oriented culture; thriving through collaboration and inclusion; team collaboration skills
Communication Scope
Ability to communicate effectively and professionally with all customer contacts; Ability to provide clear written communication for ticket/project updates; Clear written communication to maintain organization and control over all information related to customer tickets and assignments; Excellent verbal skills for customer interaction
Process & Methodology
Optimizing productivity while assigned to customer tickets or projects, Ability to prioritize work through ticket and project status
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together ITMS Support Specialist Tier 1 position with New Era Technology offers you the following: Full Benefits Medical Dental Vision 401K match 7 company holidays + generous PTO * At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future. The ITMS Support Specialist Tier 1 is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. The ITMS Support Specialist Tier 1 must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position. ** For this position, we conduct comprehensive background checks, which may include criminal history, driving records, outstanding child support or traffic fines, identity verification, and s
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