ITAMCMDBSeniorAnalyst

Application Deadline: 07/30/2026 Address: VIRTUAL(R)43 - HomeRes - TX Job Family Group: Technology The Configuration Manager is a senior subject matter expert who will be responsible for the design, implementation, and continuous improvement of the IT Configuration Management practice. The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies, partner with enterprise-wide stakeholders, and mitigate data risk with CMDB governance & control standards. The successful candidate has specialized experience with the ServiceNow platform and its data model and can effectively communicate a long-term vision for Configuration Management and CMDB. **Responsibilities** * Design, implement, and execute the Configuration Management process, policies/standards, and risk control * Conduct data quality and gap analysis, utilize industry best practices, and implement improvement initiatives * Define and plan the discovery, ingestion, and reconciliation of Configuration Items (CI) across the bank’s technological footprint, in collaboration with ServiceNow engineering team * Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies * Execute CMDB and CI data stewardship activities including CI lifecycle management, attribute completeness, and compliance with process standards * Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value * Executes and ensures successful completion of CMDB-related audits and compliance requests * Ensure the successful integration of Configuration Management to other IT processes, including ITSM (e.g. Incident, Problem, Change, Release), Asset Management, and Security Operations * Maintain thorough documentation on business and functional requirements, existing workflows, and future use cases * Develop training guides and conduc