Italian-SpeakingTransportationCustomerExperts

Mercier Consultancy MD is looking for dedicated Italian-Speaking Transportation Customer Experts to join our team in Greece. The ideal candidates will provide outstanding customer support to Italian-speaking clients in the transportation sector, ensuring seamless communication and efficient problem-solving. This role offers a fantastic chance to develop your career within an international and supportive work environment. ### Key Responsibilities * Provide timely and professional customer service to Italian-speaking clients regarding transportation services and inquiries. * Handle booking processes, scheduling, and resolving customer issues via phone, email, and other channels. * Accurately document customer interactions and maintain records in CRM systems. * Collaborate effectively with internal teams to ensure smooth transportation operations. * Stay informed on transportation policies, products, and procedures to assist customers effectively. * Proactively identify improvements to enhance customer experience and service efficiency. **Requirements** * Fluency in Italian (both spoken and written) is required; English proficiency is advantageous. * Prior experience in customer service roles, preferably within transportation or logistics sectors. * Strong communication and interpersonal skills with a customer-centric mindset. * Capacity to multitask and resolve issues efficiently in a fast-paced environment. * Familiarity with CRM software and transportation systems is beneficial. * Detail-oriented, proactive, and motivated to deliver excellent service. * Willingness to work and live in Greece, embracing a multicultural workplace. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...