Supercell Games
Tech / AI / Software
ItalianSpeakingPlayerSupportforSupercellGames
“Italian-Speaking Player Support for Supercell Games at Supercell Games. Skills: Italian language proficiency, Player support. Deliver timely and empathetic support to Italian-speaking players through multiple communication channels such as chat, email, and social media.. Investigate, troubleshoot, and resolve player issues efficiently and effectively.”
What You'll Achieve.
Ensure a positive and enjoyable gaming experience; Player satisfaction; Community engagement
Industry & Context.
Troubleshoot player issues
Financial support during relocation (e. g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
What They're Looking For.
Must Have
Fluency in Italian, Eligibility and willingness to relocate to Sofia, Bulgaria
Nice to Have
Proficiency in English
What You'll Do.
Deliver timely and empathetic support to Italian-speaking players through multiple communication channels such as chat
and resolve player issues efficiently and effectively.
Collect and report player feedback to relevant teams to help improve game features and support services.
Maintain accurate and detailed records of player interactions and support requests.
Contribute to the creation and updating of support documentation and knowledge base content.
How You'll Work.
Team & Collaboration
Collaborate closely with cross-functional teams to enhance support processes and overall player experience.
Communication Scope
Excellent communication skills, both written and verbal
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