Mercier Consultancy Group
Online Streaming
ItalianSpeakingForOnlineStreamingServiceWorkInGreecePaidRelocation
“Italian-Speaking For Online Streaming Service - Work In Greece - Paid Relocation at Mercier Consultancy Group. Skills: Customer service, Customer support. Provide customer service. Support Italian-speaking subscribers”
Industry & Context.
Problem-solving mindset; Handle technical inquiries
Paid relocation, Work in Greece, Flexibility to work shifts
What They're Looking For.
Must Have
Native or fluent Italian speaker, Written and verbal communication skills, Previous customer service experience, Proficiency with CRM systems, Basic computer skills, Willingness to relocate to Greece
Nice to Have
Good command of English
What You'll Do.
Provide customer service
Support Italian-speaking subscribers
Address subscription questions
Address billing questions
Address technical issues
Address content availability questions
Guide customers through troubleshooting
Guide customers through account management
Maintain customer interaction records
Document solutions in CRM
Collaborate with technical teams
Collaborate with operational teams
Resolve complex issues
Stay updated on new content
Stay updated on new features
Stay updated on company policies
How You'll Work.
Team & Collaboration
Technical teams; Operational teams
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