Italian-SpeakingCustomerExpertsformessagingapp-WorkInGreece

Mercier Consultancy MD is seeking proactive Italian-Speaking Customer Experts to join our team supporting a leading messaging app in Greece. This role involves providing excellent customer service to Italian-speaking users, assisting with inquiries, troubleshooting, and ensuring a smooth user experience. ### Key Responsibilities * Deliver timely and professional support to Italian-speaking customers via phone, email, and chat regarding messaging app features, account issues, and technical support. * Resolve user problems efficiently, escalating complex cases when necessary. * Maintain accurate documentation of customer interactions in the CRM system. * Collaborate with technical teams to provide feedback and improve customer experience. * Stay updated on product updates, app functionalities, and company policies. * Contribute to team goals and continuous process improvements. **Requirements** * Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus. * Experience in customer service, preferably within the technology or app industry. * Strong communication skills and a customer-focused attitude. * Ability to handle multiple tasks and work efficiently in a fast-paced environment. * Familiarity with CRM systems and digital communication tools. * Willingness to relocate to Greece and adapt to a new work environment. * Problem-solving skills and a passion for technology. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...