Mercier Consultancy Group
gaming
ItalianSpeakingBackOfficeGamingSupportSpecialistWorkInSofia
“Italian Speaking Back Office Gaming Support Specialist - Work In Sofia at Mercier Consultancy Group. Skills: Back office support, Customer service. Provide back office support. Work with technical teams”
What You'll Achieve.
Ensure customer satisfaction; Enhance service delivery
Industry & Context.
Resolve customer issues
Willingness to work in Sofia, Integrate into local culture
What They're Looking For.
Must Have
Fluency in Italian, Prior back office support experience, Prior customer service experience, Organizational skills, Multitasking skills, Keen attention to detail, Excellent communication skills, Customer-oriented approach, Ability to work in a team, Adapt to fast-paced workplace, Familiarity with CRM systems, Familiarity with office software, Willingness to work in Sofia
Nice to Have
Knowledge of English, Experience in gaming sector
What You'll Do.
Provide back office support
Work with technical teams
Work with operational teams
Resolve customer issues
Maintain documentation
Assist in identifying improvements
Assist in implementing improvements
Stay informed about gaming products
Stay informed about industry trends
Stay informed about regulations
Participate in training programs
How You'll Work.
Team & Collaboration
Collaborate with departments; Work with technical teams; Work with operational teams
Communication Scope
Communication skills
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