Mercier Consultancy Group

Gaming

ItalianSpeakingBackOfficeGamingSupportSpecialist

₹12–18L ~AI est. Remote FULL TIME Remote Friendly
The Brief

“Italian Speaking Back Office Gaming Support Specialist at Mercier Consultancy Group. Provide back office gaming support. Liaise with technical departments”

Industry & Context.

Gaming
Eligibility Requirements

Relocate to Bulgaria

What They're Looking For.

Must Have

Fluency in Italian, Experience in customer support, Experience in back office roles, Organizational skills, Ability to manage multiple tasks, Excellent communication abilities, Customer-centric approach, Capacity to work collaboratively, Adapt to a fast-paced environment, Familiarity with CRM platforms, Familiarity with standard office software, Willingness to relocate to Bulgaria

Nice to Have

Proficiency in English, Experience within the gaming industry

What You'll Do.

Provide back office gaming support

Liaise with technical departments

Liaise with operational departments

Ensure timely resolution of customer issues

Maintain accurate documentation

Assist in identification of process optimizations

Assist in implementation of process optimizations

Stay informed about gaming products

Stay informed about industry trends

Stay informed about regulations

Participate in ongoing training sessions

How You'll Work.

Team & Collaboration

Work within a team

Free ATS check

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