Mercier Consultancy Group
Gaming
ItalianSpeakingBackOfficeGamingSupportSpecialist
“Italian Speaking Back Office Gaming Support Specialist at Mercier Consultancy Group. Provide back office gaming support. Liaise with technical departments”
Industry & Context.
Relocate to Bulgaria
What They're Looking For.
Must Have
Fluency in Italian, Experience in customer support, Experience in back office roles, Organizational skills, Ability to manage multiple tasks, Excellent communication abilities, Customer-centric approach, Capacity to work collaboratively, Adapt to a fast-paced environment, Familiarity with CRM platforms, Familiarity with standard office software, Willingness to relocate to Bulgaria
Nice to Have
Proficiency in English, Experience within the gaming industry
What You'll Do.
Provide back office gaming support
Liaise with technical departments
Liaise with operational departments
Ensure timely resolution of customer issues
Maintain accurate documentation
Assist in identification of process optimizations
Assist in implementation of process optimizations
Stay informed about gaming products
Stay informed about industry trends
Stay informed about regulations
Participate in ongoing training sessions
How You'll Work.
Team & Collaboration
Work within a team
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