MSX International
Automotive
ItalianAgentTemporary
“Italian Agent - Temporary at MSX International. Skills: Customer service, Case resolution. Manage driver inquiries. Handle complex cases”
What You'll Achieve.
Resolve customer cases efficiently; Ensure excellent service experience
Industry & Context.
Problem-solving
On-site adaptation period
What They're Looking For.
Must Have
Native Italian speaker, 1+ years Customer Service experience, 1+ years Contact Center experience, 1+ years Customer Relations experience, Proficient in MS Office365
Nice to Have
Basic automotive industry knowledge, Basic sales process knowledge, Basic after-sales process knowledge, Good level of English (B2-C1)
What You'll Do.
Manage driver inquiries
Identify escalation needs
Ensure positive customer experience
Maintain customer satisfaction levels
How You'll Work.
Team & Collaboration
International team; Multicultural environment
Communication Scope
Excellent communication
Applying for this Italian Agent - Temporary role?
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