Believe
Music
ITWorkplaceIntelligenceApprentice(H/F/N)
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“IT Workplace Intelligence Apprentice (H/F/N) at Believe. Skills: Observability Platform, Data Integrity, Root Cause Analysis, Automation. Build the Intelligence Layer. Create a proactive Observability Platform”
Industry & Context.
Root Cause Analysis
What They're Looking For.
Must Have
Master’s degree in Information Systems, IT Engineering, or Data Analytics, English and French languages
Nice to Have
Interest in Looker Studio, Interest in Grafana, Familiarity with ticketing logic, Curiosity about how APIs work, Basic scripting (Python, SQL, or Google Apps Script)
What You'll Do.
Build the Intelligence Layer
Create a proactive Observability Platform
Monitor Google Workspace health
Track real-time status of global sites
Identify patterns before outages
Track application usage
Optimize global SaaS footprint
Identify weak signals in ticket creation
Build dashboards to alert Engineering
Pinpoint where automation is needed
Build dashboard for employee lifecycle compliance
Build and visualize SaaS tool usage
Identify underutilized licenses
Monitor Google environment quality of service
Monitor Google environment security
Monitor Shared Drive sprawl
Monitor external sharing risks
Monitor 3rd party app security
Ensure IAM stacks meet security baselines
Ensure MDM stacks meet security baselines
Maintain real-time visibility into physical workspaces
Monitor Meeting Room uptime
Monitor AV hardware health
Monitor office connectivity
Track device fleet health
Track device fleet age
Plan device refresh cycles
How You'll Work.
Team & Collaboration
Engineering teams; Service Desk teams
Full Job Description
Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? As an IT Workplace Intelligence Apprentice , you will sit at the center of the Engineering and Service Desk teams. Your mission is to build the "Intelligence Layer" of our department. You will go beyond simple reporting to create a proactive Observability Platform. Using Looker Studio or Grafana , you will monitor the health of our Google Workspace, track the real-time status of our global sites and analyze ITSM data (tickets/incidents) to identify patterns before they become major outages. You will also play a crucial role in Software Asset Management by tracking application usage to optimize our global SaaS footprint. Key Responsibilities 1. Predictive Service Intelligence (ITSM & Incidents) * Incident Forecasting: Analyze ticket creation patterns in our ITSM tool to identify "weak signals." You will build dashboards that alert the Engineering team to recurring issues before
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