Skydio
drone
ITTechnician(HelpDesk-LinuxFocus)
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“IT Technician (Help Desk - Linux Focus) at Skydio. Skills: Linux support, identity platforms, network triage, deep troubleshooting. Advanced Endpoint & OS Support (Linux first). Troubleshoot complex issues across Linux, macOS, and Windows systems”
What You'll Achieve.
keeping our manufacturing environment running smoothly; Ensure endpoints are properly enrolled, compliant, and operational; proactively reduce repeat issues
Industry & Context.
highly technical; deep troubleshooting; diagnosing complex issues; problem solver who can go beyond surface level fixes; Proactive - identifies issues before they become recurring problems
Onsite - 5 days/week, Monday - Friday: 3:30pm - 12am
What They're Looking For.
Must Have
4+ years in a technical IT support role (not entry-level help desk), hands on experience with Linux troubleshooting, macOS and Windows support, Experience with Okta (SSO, MFA, lifecycle management), Experience with JumpCloud or similar device management tools, Solid understanding of TCP/IP, DNS, DHCP, Solid understanding of VLANs, switching basics, Comfortable troubleshooting network drops, Comfortable troubleshooting port issues, Comfortable troubleshooting connectivity problems across endpoints, Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions
Nice to Have
CompTIA A+, Network+, Linux+, Experience in manufacturing or lab environments, Exposure to scripting/automation (Bash, Python, etc.)
What You'll Do.
Advanced Endpoint & OS Support (Linux first)
Troubleshoot complex issues across Linux
Diagnose OS level problems
Support engineering and manufacturing workflows running on Linux machines
Perform system provisioning
and hardware diagnostics
Handle user lifecycle actions in Okta
Troubleshoot SSO and access related issues across integrated applications
Manage devices in JumpCloud
Ensure endpoints are properly enrolled
Act as first responder for network related issues onsite
Troubleshoot connectivity problems (wired & wireless)
Assist with switch troubleshooting
Assist with wireless network issues
Assist with identifying outages or degraded performance
Support hardware lifecycle (deployment
Assist with manufacturing floor IT needs and rapid response issues
Own problems end to end
not just ticket resolution
Document troubleshooting steps
Contribute to internal knowledge base and process improvements
Identify patterns and proactively reduce repeat issues
How You'll Work.
Team & Collaboration
collaborative; work closely with engineering and IT; Partner with the Network Engineer on escalations and implementations
Full Job Description
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions. About the Role This is not a traditional help desk role. We’re looking for a highly technical, hands on IT Technician to support Skydio’s manufacturing environment in Hayward. This role is focused on deep troubleshooting, Linux support, identity systems, and network triage. You’ll be the frontline technical expert for employees, capable of diagnosing complex issues across Linux systems, identity platforms (Okta, JumpCloud), and on prem network infrastructure. This role is critical to keeping our manufacturing environment running smoothly and requires someone who is comfortable going deep technically while still being highly responsive and collaborative. Location Onsite - 5 days/week, Monday - Friday: 3:30pm - 12am Skydio Manufacturing (Hayward, CA) What You’ll Do Advanced Endpoint & OS Support (Linux first) - Troubleshoot complex issues across Linux (primary), macOS, and Windows systems - Diagnose OS level problems (performance, services, networking, permissions, etc.) - Support engineering and manufacturing workflows running on Linux machines - Perform system provisioning, reimaging, patching, and hardware diagnostics Identity & Device Management (Okta + JumpCloud) - Handle user lifecycle actions in Okta (lockouts, reactivations, group changes, MFA issues) - Troubleshoot SSO and access related issues across i
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