ITTechnician

## Description About ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients.  We provide support to multiple agencies across the United States Government.  ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support. As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients.  That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is looking for a self-starting, motivated Quality Assurance Analyst to support a federal Microsoft 365 Contractor Support Services program. The Quality Assurance Analyst will support contractor-side quality control, deliverable review, performance monitoring, reporting quality, corrective action tracking, and documentation compliance against the PWS, QASP, and Quality Control Plan. This position is primarily remote. ## Responsibilities Assist with troubleshooting M365 incident and task tickets, including Priority 1 through Priority 4 issues. Provide technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services. Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance. Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive. Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs. Assist with SharePoint Online administration and support. Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation. Assist with Proofs of Concept, pilot testing, service validation, and technical documentation