ITTechnician

**Your New Company!** At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences. We are better together and together We Are Altasciences. **About the Role** An IT Technician is responsible for providing first level support to Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician responds to and tracks user requests and solutions via an automated Helpdesk System. **What You 'll Do Here** * The computer technician provides accurate and creative solutions to user problems. * Enhance and develop quality support methods and communication skills through coaching and feedback. * Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction. * Research, resolve, and respond to questions received via phone calls and emails in a timely manner. * Participate in team projects that enhance the quality or efficiency of help desk service. * Through the Helpdesk ticketing system, log calls and document the issue, all user communication, and the solution of the incident. * Identify recurrent problems and help users to resolve them. * Troubleshoot problems encountered by staff members, user accounts, email, and user prof