ITTechnicalWarehouseOperationsSupportManager

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! We have an exciting opportunity for an IT Technical Warehouse Operations Support Manager to join us supporting our e‑fulfilment operation for a well-known recognised brand, handling the movement of customer‑specific products, including beers, wines and spirits, within a fast‑paced warehouse environment. As a Technical Ops Support Manager, you will contribute to the success of the site by supporting the day-to-day running of the warehouse. The role will take ownership ensuring all required technical equipment is in place and running as it should. You will lead a team and whilst carrying out their duties always maintain Health and Safety and provide a knowledgeable, solutions-based approach to the Warehouse to ensure the smooth day to day running of this technical function. Working hours: Monday to Friday, 40 hour week What you'll be doing: * Manage a team of Technical Operations Support staff, who play a role in smooth day to day running of the technical function in the warehouse. * Act as primary liaison between Technical IT support teams and warehouse operations team, troubleshooting WMS Issues, barcode scanner failures and network dropouts * Responsible for the upkeep of the Critical inventory and oversee the maintenance and operation of automated equipment, conveyors and machinery * Manage and escalate hardware and software incidents * Ensure all relevant equipment remains compliant and fit for purpose. * Work closely with 3rd Party suppliers, contractors and liaisons with Customer Ops Excellence teams * Assist the Picking and Packing Team by providing Engineering solutions to assist in Operational capacity. * Monitoring all