Amazon Web Services
IT Services
ITTechnicalSupportSpecialist(Onsite)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Technical Support Specialist (Onsite) at Amazon Web Services. Skills: Technical support, System troubleshooting, Network troubleshooting. Provide seamless end-to-end services. Provide friction less on-site technical support”
What You'll Achieve.
Ensure productivity remains secure; Ensure productivity remains uninterrupted; Meet goals; Deliver operational excellence; Deliver value
Industry & Context.
Problem-solver; Diagnose issues; Troubleshoot issues; Resolve issues
Authorized to work in Thailand, 5 days’ work week, Onsite based near Phetchaburi MRT, On-call support, Travel between local area buildings, Occasional travel to other cities
What They're Looking For.
Must Have
3+ years Windows, Mac or Linux support, Business-level English proficiency, Working knowledge of DNS, DHCP, TCP/IP, Experience with network troubleshooting, Windows administration experience, Understanding of server infrastructure, Experience setting up PC systems
Nice to Have
Bachelor’s degree in Computer Science or IT, CompTIA A+, Network+, CCNA, Linux, Microsoft hardware, AWS or other industry certifications, Experience with audiovisual, video conferencing, Understanding basic information security, System troubleshooting experience, Cross-platform interoperability experience, Knowledge of data encryption, Information security best practices
What You'll Do.
Provide seamless end-to-end services
Provide friction less on-site technical support
Deliver high quality hands-on support
Manage IT asset inventories
Update customers on next steps
Provide on-call support
Act as escalation point
Escalate system outages
Execute change management activities
Identify continuous improvement projects
Participate in hiring efforts
Develop new team members
Learn latest technologies
Maintain knowledge of IT policies
Provide technically accurate solutions
Travel between local buildings
Occasional travel to other cities
How You'll Work.
Team & Collaboration
Collaborate with partner teams; Collaborate with vendors; Work with partner teams; Collaborate with contractors; Develop peers; Develop new team members
Communication Scope
Business-level English
Process & Methodology
Managing projects
Full Job Description
Note: • Must be authorized to work in Thailand without sponsorship. • 5 days’ work week • Onsite based in our office near Phetchaburi MRT • Business-level English proficiency required (written and spoken) As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient. ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs. Key job responsibilities - Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware - Effectively manage and oversee IT asset inventories - Manage the ticket queue to support fluctuating case c
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