AdvancedMD
healthcare technology
ITTechnicalSupportSpecialist
“IT Technical Support Specialist at AdvancedMD. Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting. Serve as first point of contact for internal technical support requests. Diagnose and resolve hardware issues”
What You'll Achieve.
keeping technology running smoothly; keeping employees productive; make someone's day easier; deliver meaningful results
Industry & Context.
hands-on problem solver; diagnosing and resolving hardware and software issues; problem solving
Physically able to perform hands-on hardware tasks including lifting and moving equipment
What They're Looking For.
Must Have
Associate's degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience, Proficiency with Windows and Mac operating systems, Proficiency with common enterprise applications (Microsoft 365, Teams, Outlook), Familiarity with Active Directory, Microsoft Intune, and Entra (Azure AD), including user provisioning and device management, Working knowledge of networking fundamentals — ethernet connectivity, VPN, Zscaler, port activation, and basic troubleshooting, Experience with Bitlocker, endpoint security tools, and device configuration, Comfort working with HR/IT automation platforms such as Aquera or similar SCIM based provisioning tools is a plus, Experience with Jira Service Management or a comparable ticketing system, Ability to manage a high volume of concurrent tickets and prioritize effectively, verbal and written communication skills — able to work calmly and clearly with non-technical users under time pressure, Physically able to perform hands-on hardware tasks including lifting and moving equipment
Nice to Have
Prior experience in a technical support, help desk, or IT operations role preferred, Comfortability with Windows and Mac operating systems, Experience with Active Directory, Intune and Entra, Basic networking knowledge, Troubleshooting hardware and software, Familiarity with ticketing systems (Jira a plus), Proficiency in Microsoft Office Suite (SharePoint a plus), Understanding of remote desktop support tools, Experience with incorporating AI into your daily workflow
What You'll Do.
Serve as first point of contact for internal technical support requests
Diagnose and resolve hardware issues
Troubleshoot software and application issues
Perform desk moves and relocations
Process employee and contractor offboarding
Manage and fulfill equipment requests
Maintain accurate hardware inventory records
Support audio/visual needs
troubleshooting steps
Escalate complex or unresolved issues to senior IT staff
How You'll Work.
Team & Collaboration
work with product team; focus on the success of your peers as well as yourself; collaborate deeply; build trusted partnerships; win as one team
Communication Scope
verbal and written communication skills; able to work calmly and clearly with non-technical users under time pressure
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