Company
Manufacturing
ITTechSupportLeadAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Tech Support Lead Analyst. Skills: MES, QMS, CMMS, label management platforms, S&OP applications, system integrations, SQL, scripting, automation. designing, integrating, and supporting key operational systems across the manufacturing environment. ensuring these systems are reliable, scalable, and aligned with business needs across multiple sites”
What You'll Achieve.
improve efficiency, quality, and overall system performance; ensure system reliability, drives standardization; deliver scalable, high‑value solutions that support manufacturing performance and business growth; improve reliability and reduce manual work
Industry & Context.
troubleshoot complex technical issues; Review system logs, performance data, and user feedback to identify improvements; troubleshooting skills across applications, servers, networks, and databases; Drive root‑cause analysis and long‑term corrective actions for recurring problems
multi‑site manufacturing environments, regulated or compliance‑driven environments
What They're Looking For.
Must Have
Bachelor’s degree in IT, Computer Science, Engineering, or related field, Experience implementing or supporting MES, QMS, CMMS, or label management systems, understanding of Plex or similar cloud‑based MES platforms, Experience with system integrations across ERP, manufacturing, and supply chain systems, Knowledge of S &OP processes, Technical skills in SQL, scripting, or automation tools, Ability to troubleshoot across applications, servers, networks, and databases, communication skills and ability to work with Operations and IT stakeholders, Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, Experience leading teams responsible for MES, QMS, CMMS, labeling, or similar manufacturing systems, understanding of Plex or other cloud‑based MES platforms, Experience with system integrations across ERP, manufacturing, and supply chain systems, Knowledge of S &OP processes, Proven ability to manage technical teams and deliver complex, multi‑site solutions, troubleshooting skills across applications, servers, networks, and databases, Technical skills in SQL, scripting, or automation tools, Excellent communication and stakeholder‑management skills
Nice to Have
Experience with Logility S &OP is a plus, Experience supporting multi‑site manufacturing environments preferred, Experience in regulated or compliance‑driven environments preferred
What You'll Do.
and supporting key operational systems across the manufacturing environment
ensuring these systems are reliable
and aligned with business needs across multiple sites
design and maintain the architecture and roadmap for MES
Lead system integrations with ERP and other enterprise applications
Support system deployments
and enhancements across multiple sites
Provide Level 2 support and troubleshoot complex technical issues
and user feedback to identify improvements
Develop standardized processes for incident management
Identify automation opportunities using SQL
Support user acceptance testing and help develop training materials
overseeing the strategy
and day‑to‑day support of key manufacturing applications across multiple sites
Lead and develop a team of Solution Architects and technical support staff
and ensure timely delivery of projects
and operational support
Own the architecture roadmap for MES
and governance for manufacturing system design and integration
Oversee system performance
and incident resolution across all manufacturing sites
Ensure effective Level 2/3 support and manage escalations for critical issues
Drive root‑cause analysis and long‑term corrective actions for recurring problems
Oversee system implementations
and multi‑site deployments
Ensure successful integrations with ERP
and other enterprise applications
Identify automation opportunities to improve reliability and reduce manual work
Partner with Operations and IT to ensure solutions meet business needs and performance expectations
How You'll Work.
Team & Collaboration
works closely with Operations and IT teams; ability to work with Operations and IT stakeholders; Partner with Operations and IT to ensure solutions meet business needs and performance expectations
Communication Scope
communication skills; Excellent communication and stakeholder‑management skills
Process & Methodology
Set priorities, assign work, and ensure timely delivery of projects, enhancements, and operational support, deliver complex, multi‑site solutions
Full Job Description
**_Manufacturing Systems Solution Lead_** **Role Overview** The Manufacturing Systems Solution Lead is responsible for designing, integrating, and supporting key operational systems across the manufacturing environment. This includes MES, QMS, CMMS, label management platforms, and S&OP applications. The role ensures these systems are reliable, scalable, and aligned with business needs across multiple sites. The architect works closely with Operations and IT teams to deliver solutions that improve efficiency, quality, and overall system performance. **Key Responsibilities** * Design and maintain the architecture and roadmap for MES, QMS, CMMS, labeling, and S&OP systems * Lead system integrations with ERP and other enterprise applications * Support system deployments, upgrades, and enhancements across multiple sites * Provide Level 2 support and troubleshoot complex technical issues * Review system logs, performance data, and user feedback to identify improvements * Ensure compliance with cybersecurity, SOX, and internal IT policies * Develop standardized processes for incident management, problem resolution, and change control * Identify automation opportunities using SQL, scripting, or SSIS * Support user acceptance testing and help develop training materials **Qualifications** * Bachelor’s degree in IT, Computer Science, Engineering, or related field * Experience implementing or supporting MES, QMS, CMMS, or label management systems * Strong understanding of **Plex** or similar cloud‑based MES platforms * Experience with system integrations across ERP, manufacturing, and supply chain systems * Knowledge of **S &OP processes**; experience with **Logility S &OP** is a strong plus * Technical skills in SQL, scripting, or automation tools * Ability to troubleshoot across applications, servers, networks, and databases * Strong communication skills and ability to work with Operations and IT stakeholders * Experience supporting multi‑site manufacturing environments prefe
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