Tomra
Information Technology And Services
ITTeamCoordinator-ServiceDesk
Neural analysis suggests this role is
optimal for mid candidates.
“IT Team Coordinator - Service Desk at Tomra. Skills: Service Desk Management, IT Support, Team Leadership. Lead and develop a regional team. Establish clear ways of working”
Industry & Context.
Solution-focused approach
What They're Looking For.
Must Have
Vocational training or degree in IT, Practical experience in IT, Leading and coordinating IT teams, Very good knowledge of Windows client OS, Very good knowledge of Office 365, Very good knowledge of collaboration tools, German at native or fluent level, Very good English skills
Nice to Have
ADA certification or willingness to obtain, Solid IT Service Management ITIL certification, Experience in L2/L3 knowledge of servers, Experience in L2/L3 knowledge of storage, Experience in L2/L3 knowledge of networking
What You'll Do.
Lead and develop a regional team
Establish clear ways of working
Provide constructive feedback
Support team performance
Drive continuous improvement of daily operations
Drive continuous improvement of team routines
Collaborate with IT management on priorities
Collaborate with IT management on service development
Prioritise service requests
Ensure timely resolution
Ensure reliable resolution
Handle global tickets
Contribute to global IT support
Escalate suspected security incidents
Identify recurring issues
Initiate improvements with Service Owners
Ensure tickets are properly tracked
Ensure users receive regular updates
Coordinate onboarding processes
Coordinate offboarding processes
Support users in complex cases
Handle requests beyond standard scope
Ensure equipment are prepared
Ensure equipment are delivered on time
Maintain and update asset data
Manage local IT equipment
Manage local IT inventory
How You'll Work.
Team & Collaboration
IT management; Service Owners; Group Security
Communication Scope
Friendly communication
Full Job Description
TOMRA was founded in 1972, based on the development, manufacturing and sale of reverse vending machines (RVMs) for the automated collection of used beverage containers. Today, TOMRA provides solutions for the circular economy through advanced collection and sorting systems, as well as for food processing through sensor-based sorting and grading technology. At TOMRA, we encourage innovation, passion and accountability. We foster the freedom to innovate and take risks that lead to breakthroughs and challenge the status quo. We value focused passion and commitment to success, alongside a responsible and safety-oriented mindset that supports our customers, products, and colleagues. TOMRA Group employs approximately 5,300 people worldwide and is publicly listed on the Oslo Stock Exchange (OSE: TOM). In 2023, TOMRA was named Norway’s most innovative company, ranking first among the country’s top 25 companies. Job Description As an IT Team Coordinator – Service Desk , you will be part of our Global IT Support team and play a key role in ensuring incidents and service requests are handled in a structured and reliable manner. You will join a truly international organisation with a clear mission and strong growth ambitions, where dependable IT support is essential for daily operations. Your primary focus will be to lead and support the team, ensure smooth day-to-day operations, and step in on more complex cases when required. Key Responsibilities Team Management * Lead and develop a regional team of Service Desk Specialists. * Establish clear ways of working, provide constructive feedback, and support team performance. * Drive continuous improvement of daily operations and team routines. * Collaborate closely with IT management on priorities and service development. IT Service Management * Prioritise incidents and service requests, ensuring timely and reliable resolution. * Handle global tickets and contribute to the global IT support organisation. * Escalate suspected securi
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