Abby Care
IT
ITSystems&SupportSpecialist(Ops)
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Systems & Support Specialist (Ops) at Abby Care. Skills: IT Systems Administration, JAMF Pro administration, Okta administration, workflow automation, zero-touch onboarding and offboarding automation, endpoint management, AI-driven helpdesk automation. Serve as the primary point of contact for all Level 1 and Level 2 technical issues. Lead the implementation and administration of the AI-powered helpdesk”
What You'll Achieve.
reduce manual intervention and resolution time; ensure day-one readiness and immediate access revocation at separation; improve efficiency and reduce ticket volume
Industry & Context.
take initiative to solve problems; look for long-term solutions
Willingness to work US EST hours (M–F) to support the primary user base, with flexibility for emergency support as needed
What They're Looking For.
Must Have
3+ years of professional experience in IT support, IT Systems Administration, or a similar function, Hands-on JAMF Pro administration experience required, including configuration profile creation, Smart Groups, policy automation, and zero-touch deployment (PreStage Enrollments, DEP/ADE), Okta administration and workflow automation experience required (Okta Workflows or equivalent), Hands-on experience supporting and administering Salesforce for business users, Proven expertise with Google Workspace administration and support, Experience managing and troubleshooting operating systems in a macOS-primary, mixed Mac/Windows environment, Practical experience with network troubleshooting (TCP/IP, Wi-Fi, VPN)
Nice to Have
Familiarity with Venn or equivalent virtual desktop/secure enclave solutions for BYOD and offshore environments is a plus, Healthcare IT experience is strongly working knowledge of HIPAA technical safeguards and PHI handling requirements is a significant advantage given our offshore workforce and clinical data environment
What You'll Do.
Serve as the primary point of contact for all Level 1 and Level 2 technical issues
Lead the implementation and administration of the AI-powered helpdesk
Provide cross-functional support on applications and systems
Lead the Okta deployment and ongoing build automated provisioning and deprovisioning workflows
Design and implement zero-touch onboarding and offboarding automation
Perform Level 1/2 support for Salesforce
and update high-quality documentation
Identify recurring technical issues and proactively implement process changes
Own the full device lifecycle for a 600-employee fleet
Drive the transition from unmanaged
policy-free devices to a fully governed endpoint posture
Own the full JAMF build and enforce configuration profiles
and automated app deployment
Deploy and administer Venn to secure PHI access for 300+ offshore employees
How You'll Work.
Team & Collaboration
Provide cross-functional support on applications and systems, assisting employees across all departments
Communication Scope
communicate complex technical issues to non-technical staff with patience, empathy, and professionalism
Process & Methodology
overseeing multiple workstreams simultaneously
Full Job Description
About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. ABOUT THE ROLE We are seeking a highly motivated and technically skilled IT Systems & Support Specialist to serve as a critical resource for our globally distributed team, including over 300 offshore employees. This role is central to a major phase of infrastructure modernization: implementing JAMF for 600 endpoints, deploying Okta with automated workflows, launching AI-driven helpdesk automation, onboarding VDI to secure PHI for offshore staff, and preparing for a Rippling-to-Workday HRS transition by January 2027. You will own zero-touch onboarding and offboarding automation end-to-end. This role requires deep hands-on expertise, a builder’s mindset, and the ability to work independently while aligned with US time zone requirements. KEY RESPONSIBILITIES Core Support & Ticketing Administration • Serve as the primary point of contact for all Level 1 and Level 2 technical issues, including desktop support, network connectivity, application access, and hardware issues. • Lead the implementation and administration of the AI-powered helpdesk platform; configure automation rules, ticket routing, and self-service workflows to reduce manual interven
Applying for this IT Systems & Support Specialist (Ops) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Abby Care?
Real rants from real employees. Read before you apply.