ITSystemsEngineer-End-UserSupport

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed. Key Responsibilities * Configure and deploy desktops and laptops (Windows and macOS) * Provide first- and second-line support for hardware, software, and access issues * Configure, manage, support, and troubleshoot Windows 11 and macOS environments. * Manage user accounts, identity, and access controls across systems * Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms. * Troubleshoot login, MFA, VPN, email, and access-related issues * Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability * Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy. * Provide functional support and troubleshooting for Linux systems * Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency Networking & Infrastructure * Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure. * Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability. * Assist with firewall access and connectivity issues * Escalate complex issues as needed Operational Responsibilities * Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality * Proactively monitor and