Computer World Services
Government
ITSystemsAnalystV(OperationsSupportLead)
Neural analysis suggests this role is
optimal for Senior candidates.
“IT Systems Analyst V (Operations Support Lead) at Computer World Services. Skills: Process management, Operational metrics, Continuous improvement. Manage operational processes. Coordinate cross-functionally”
Industry & Context.
What They're Looking For.
Must Have
10 years of experience
What You'll Do.
Manage operational processes
Coordinate cross-functionally
Track operational metrics
Drive continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder engagement
Full Job Description
## Description In support of the Air Force Information Network (AFIN), Network/Cyberspace Operations mission, performing Management/Execution of Operations Support Activities for subordinate staff across all shifts. This position supports the 688th Cyberspace Wing (688 CW) as a Subject Matter Expert (SME) in managing/coordinating cleared defense contractor (CDC) support teams across Service Transition, Change Management, Project Management, Performance Measurement, Information Assurance, Vulnerability Analysis, Automation/Software Development, Command Support Staff, and additional functional area teams, as required. The Operations Support Manager provides input, prepares documents, and briefs Senior Leaders/Commanders across Department of War (DoW), Cyber Operations, and related mission partners. ## Key Tasks & Responsibilities General Hiring Manager - Participates in candidate recruitment, interview, selection and on-boarding activities Responsible to Site Lead for the Management/Execution of PWS Support Activities for subordinate staff across all shifts Responsible for Data collection and reporting of performance activities in weekly and monthly activity reports First level of escalation for Government shift leads to resolve performance issues with subordinate staff Assists in the development and delivery of all contract related deliverables for the site assigned Acts as alternate Site Lead, available during core duty hours (0900 to 1500 Local), Monday through Friday, except Federal Holidays, to meet with GPM, COR or Government shift lead to discuss program, staff performance and/or technical issues Shall attend scheduled staff meetings, as requested by the GPM /COR Responsible for developing/managing shift schedules across subordinate teams Functional Area Management Service Transition Teams Directs Change Management, Service Transition Coordination, Release and Deployment, and Configuration and Asset Management teams to deconflict multiple ongoing, simultaneou
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