Neuralink
ITSystemsAdministratorIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Systems Administrator Intern at Neuralink. Skills: Helpdesk T1 and T2 support, device troubleshooting, user onboarding and offboarding, operating systems (macOS, Windows, Linux), networking concepts (TCP/IP, DNS, DHCP), MDM platforms, identity platforms. Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments. Assist with device imaging, configuration, and deployment for new hire onboarding using M”
Industry & Context.
triaging and resolving end-user tickets; device troubleshooting; Troubleshoot L1 and L2 connectivity issues; troubleshooting displays, video conferencing systems, and audio hardware
What They're Looking For.
Must Have
Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field, Foundational understanding of operating systems including macOS, Windows, or Linux (coursework or personal experience counts), Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP, communication and interpersonal skills with the ability to support a diverse, non-technical user base with patience and empathy, Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members
Nice to Have
Prior Helpdesk, IT support, or customer-facing technical support experience (internship, part-time, or volunteer experience welcome), Familiarity with an MDM platform such as Jamf, Intune, or Kandji, Experience with Google Workspace, Slack, or Zoom administration, Basic scripting knowledge in Python, Bash, or PowerShell for automating routine IT tasks, Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management, Experience in a regulated environment or awareness of data privacy best practices (HIPAA, PII handling)
What You'll Do.
Serve as a first point of contact for T1 and T2 Helpdesk support
triaging and resolving end-user tickets across macOS
and Linux environments
Assist with device imaging
and deployment for new hire onboarding using MDM platforms
Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms
Troubleshoot L1 and L2 connectivity issues including Wi-Fi
and basic VLAN-related problems
escalating to FTE Systems Administrators as needed
Assist with hardware asset management including inventory tracking
and lifecycle documentation
Support conference room AV equipment maintenance
including troubleshooting displays
video conferencing systems
Create and maintain Helpdesk documentation
and knowledge base articles to support team efficiency and knowledge sharing
Collaborate with FTE IT Systems Administrators on projects spanning endpoint management
identity and access management
How You'll Work.
Team & Collaboration
collaborate with and learn from full-time IT Systems Administrators on broader infrastructure and systems projects; Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security; collaborate effectively with full-time IT team members
Communication Scope
communication and interpersonal skills with the ability to support a diverse, non-technical user base with patience and empathy
Full Job Description
About Neuralink: We are creating devices that enable a bi-directional interface with the brain. These devices allow us to restore movement to the paralyzed, restore sight to the blind, and revolutionize how humans interact with their digital world. Team Description: For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording processing, and many other functions. The team builds critical systems and processes that safely accelerate our progress along the company's critical path. Job Description and Responsibilities: Neuralink is looking for a motivated IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support across our Fremont campus. In this role, you will focus on Helpdesk T1 and T2 support, handling day-to-day tickets, device troubleshooting, and user onboarding and offboarding — while also having the opportunity to collaborate with and learn from full-time IT Systems Administrators on broader infrastructure and systems projects. Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji) Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra) Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to FTE Systems Administrators as needed Assist with hardware asset management including inventory tracking, asset tagging, and lifecycle documentation Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware Create and maintain He
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