ITSystemsAdministrator

_**Job Description**_ ** _Ready to Help Shape the Future of Legal Tech?!_** At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here. ** _Where You’ll Work_** This is a hybrid role based in Raleigh with the expectations to be in office at least 3 days a week for collaboration and connection. **Why This Role Matters:** The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera’s workforce, directly supporting the SLA-driven helpdesk. It aligns with the employees journey, from the onboarding experience through to fully-productive skillset for all employees. The role will be the front line for all global IT Support and will be the key enabler of consistent service across all regions and therefore is a key part of the IT team. **_What You 'll Deliver_** * Provide support to end users on various services and tools as they relate to their day-to-day work. * Tier 1 and Tier 2 service-related responsibilities * Monitor and manage the ticketing system for the global teams * New user setup of hardware, software, operating systems, account management and setting up corporate environments * Support of Microsoft 0365 multi-tenant environment * Provide remote support to users (globally, remote users and offices) * Asset management of inventory and all IT related equipment * Assist with the rollout of new IT solutions _**What You 'll Bring**_ * 3+ years’ experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams. * Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users * Ability to calmly and rationally assess competing priorities while under pres