Micron Technology
Technology
ITSystemEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT System Engineer at Micron Technology. Skills: Server operations, DB operations, Incident management, Problem management. Provide L2 support in incident management. Provide L2 support in request management”
What You'll Achieve.
Ensure SLA for incidents are met; Ensure SLA for service requests are met; Ensure KPIs are met; Meet breach case target; Meet MTTR target; Meet escalation target
Industry & Context.
Diagnose and troubleshoot OS/hardware errors; Perform analysis of cases to prevent recurring issues
Flexible to work on any shift
What They're Looking For.
Must Have
Bachelor’s or Master’s degree, Infrastructure domain experience, Microsoft Windows 2019, 2016, RHEL operating systems, Microsoft SQL, Oracle, Virtualization technologies
Nice to Have
Hardware and virtualization technologies, Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift, Citrix, Certifications from Microsoft, Certifications from VMWare, Certifications from Citrix, Certifications from Cisco, Familiarity with scripting languages, Knowledge in programming languages, Knowledge in scripting languages, Java, PowerShell, Python
What You'll Do.
Provide L2 support in incident management
Provide L2 support in request management
Provide L2 support in change management
Provide L2 support in problem management
Provide L2 support for server operations
Provide L2 support for DB operations
Provide L2 support in Windows
Provide L2 support in Unix
Provide L2 support covering 24/7
Participate in Major incidents
Ensure SLA for incidents are met
Ensure SLA for service requests are met
Install firmware for hardware
Install firmware for operating systems
Upgrade firmware for hardware
Upgrade firmware for operating systems
Diagnose OS/hardware errors
Troubleshoot OS/hardware errors
Ensure high availability of MFG systems
Monitor server performance proactively
Perform analysis of cases
Prevent recurring issues
Review server monitoring
Enhance server monitoring
Develop processes for server operations
Develop operation procedures for server operations
Create reports for windows/unix operations
Create visualizations for windows/unix operations
Create dashboards for windows/unix operations
Manage reports for windows/unix operations
Manage visualizations for windows/unix operations
Manage dashboards for windows/unix operations
Perform capacity planning
Participate in Disaster Recovery drill
Work with Subject Matter experts for improvement projects
Ensure security of core computing resources
Ensure availability of core computing resources
Ensure performance of core computing resources
Ensure interoperability of core computing resources
Ensure reliability of core computing resources
How You'll Work.
Team & Collaboration
Work with Subject Matter experts (Level 3)
Communication Scope
Oral communication; Written communication
Process & Methodology
Change management, Problem management
Full Job Description
**Our vision is to transform how the world uses information to enrich life for _all_. ** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. **Job Responsibility:** * Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems. * Provide L2 support covering 24/7 and participate in Major incidents. * Ensure SLA for incidents and service requests are met with high quality of work. * Ensure KPIs, such as breach case target, MTTR and escalation target is met. * Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. * Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems. * Monitor server performance proactively and perform analysis of cases to prevent recurring issues. * Review and enhance server monitoring when required. * Develop processes and operation procedures related to server operations. * Create and manage reports, visualizations, and dashboards related to windows/unix operations. * Perform capacity planning and participate in Disaster Recovery drill. * Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources. **Requirement:** * Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. * Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies * Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix * Certif
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