ITSupportTechnician(UAENational)

### Job description We are looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Client’s infrastructure and continuity of business operations for Client’s employees. The technician is a key player in ensuring the smooth running of Client’s IT endpoints and supporting its employees with their devices. This role implies a growth element into supporting and maintaining the Client core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues. ### Job requirements **Responsibilities** * Support Help AG end users and solve tickets / reported issues. * Prepare new equipment, including asset tagging, assignment and tracking. * Creation of new users, assigning of ACL’s and user on / offboarding. * Monitor hardware and software stock levels and place order requests. * Maintain endpoint security, software updates and patching. * Monthly Endpoint Health Check Reports. * Verify correct security features and licensing are enabled for Help AG employees. * Respond to on-site incidents and activities in Help AG’s offices. * Monitor and maintain configuration backups of infrastructure components. * Respond to SOC alerts and reported incidents with remedial action where necessary. * Monthly infrastructure health check reports. * Maintain, update and review Help AG’s asset register. * Perform monthly AD reviews and system access reviews. **Qualifications & Skills** * Bachelor’s degree in information security or IT-related matter or equivalent experience. * 1+ years of experience working within IT support and solving user reported IT requests. * Understanding of Microsoft Active Directory and Domains. * Working knowledge of Office365, Exchange Online and Azure AD. * Experience in maintaining endpoint OS’s and troubleshooting software / hardware issues. * Good understanding of networking, TCP/IP, DHCP, DNS etc. * Understanding of information security concepts and related te