Surrozen
Biotechnology
ITSupportTechnician(Part-Time,Contractor)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Technician (Part-Time, Contractor) at Surrozen. Skills: IT Support, Desktop Support, Troubleshooting. Analyze tasks. Diagnose tasks”
What You'll Achieve.
Ensure IT Infrastructure meets needs; Ensure Support services meets needs; Deliver IT services effectively; Meet position objectives
Industry & Context.
Analyze tasks; Diagnose tasks; Resolve tasks; Analyze problems; Diagnose problems; Resolve problems; Troubleshoot; Resolve issues
What They're Looking For.
Must Have
2 years experience supporting Windows, Knowledge of desktops and laptops, Knowledge of MS operating systems, Knowledge of MS applications, Experience analyzing issues, Experience managing issues, Experience expediting issues, Experience resolving issues, Timely customer follow up, Ability to install software, Ability to configure software, Support for upgrades, Support for enhancements, Ability to multitask effectively, Maintain high quality, Ability to work independently, Ability to work as part of a team, Patience and understanding, Resolve difficult interactions, Knowledge of Apple Mac OS, Knowledge of Apple iOS, Knowledge of MS Office applications, Knowledge of Outlook, Knowledge of MS Teams, Experience in cloud-based storage, Experience in MS OneDrive, Experience in MS Teams, Experience in Zoom, Experience in other collaboration tools, Experience using enterprise systems, Experience managing enterprise systems, Experience with Microsoft active directory, Experience with Azure, Knowledge of antivirus software, Knowledge of enterprise networking principles, Knowledge of DHCP, Knowledge of DNS, Knowledge of VLANs, Knowledge of VPN, Knowledge of NPS, Experience managing enterprise backup systems, Aware of asset management importance, Update asset inventory details, High School diploma required
Nice to Have
Bachelor's degree in related field preferred, Proven knowledge and expertise in supporting Apple Mac OS, Proven knowledge and expertise in supporting Apple iOS, Proven knowledge and expertise in supporting Microsoft Office applications, Experience in the use of cloud-based storage solutions, Experience in MS Teams, Experience using and managing enterprise systems, Experience managing enterprise backup systems
What You'll Do.
Work with IT team members
Assess skills of others
Identify appropriate resources
Resolve customer problems
Resolve customer tasks
Troubleshoot technical difficulties
Resolve technical difficulties
Resolve problems through training
Resolve problems through tools
Resolve problems through support
Liaise with IT/IS support staff
Communicate information effectively
Act as primary liaison
Support desktop applications
Support systems issues
How You'll Work.
Team & Collaboration
Work as integral part; Work with IT team members; Assist co-workers; Work independently; Work as part of team
Communication Scope
Communicate information
Full Job Description
__ **We are seeking an IT Support Technician for a part-time contractor position.** This role will be responsible for the excellent delivery of day-to-day IT services for users to ensure current and future IT Infrastructure and Support services meet business needs. The IT Support Technician ensures IT services are delivered effectively through excellent delivery of front-line services, proactive customer engagement and effective communication. **Location:** South San Francisco CA **Hours:** 20 hours per week (4 hours/day) Position: Monday – Friday, 100% onsite **Duration:** 6-month contract (with the possibility of extending) **Pay:** per hour $42-$59 _**Key Responsibilities**_ · Independently analyze, diagnose and resolve complex tasks or problems related to systems and applications. If unable to resolve, work with IT team members to resolve issues. · Work as an integral part of a team and assess skills of others to identify appropriate resources to resolve customer problems/tasks. · Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software. · Assist co-workers with resolution of problems through training, tools and support. Liaise with highly technical IT/IS support staff, as well as non-IT/IS customers, and communicate information effectively in all situations. · Act as primary liaison with customers regarding desktop applications, and/or systems issues. · Monitor and maintain critical IT systems. **Requirements** · Minimum 2 years experience supporting Windows environment, in a Desktop Support environment · Thorough knowledge of desktops and laptops as well as MS operating systems and applications · Experience analyzing, managing, expediting and resolving issues with timely customer follow up · Ability to install and configure complex software applications and to provide support for upgrades and enhancements · Analytical, interpersonal, communication, organizational, numerical, and time management skills to meet positi
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