Expert Institute
SaaS
ITSupportTechnicianLevel1
“IT Support Technician - Level 1 at Expert Institute. Skills: Helpdesk support, Hardware deployment, IT onboarding. Field IT requests. Resolve IT requests”
What You'll Achieve.
Ensure employees have tools
Industry & Context.
Resolve technical challenges
What They're Looking For.
Must Have
1-3 years IT Helpdesk experience, Troubleshoot Windows hardware, Troubleshoot macOS hardware, Troubleshoot Windows OS, Troubleshoot macOS OS, Experience with ticketing systems, Experience with endpoint management tools
Nice to Have
Atera ticketing system experience, Jamf experience, Action1 experience
What You'll Do.
Respond to device alerts
Escalate complex issues
Configure workstations
Configure docking stations
Maintain IT asset inventory
Manage asset recovery
Lead IT onboarding orientations
Write IT documentation
Update IT documentation
Organize IT documentation
How You'll Work.
Team & Collaboration
Work with IT Manager
Communication Scope
Communicate technical concepts
Applying for this IT Support Technician - Level 1 role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
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