Expert Institute
SaaS
ITSupportTechnicianLevel1
“IT Support Technician - Level 1 at Expert Institute. Skills: Frontline Helpdesk Support, Hardware Provisioning & Setup, Asset Management & Recovery, Onboarding Orientations, Process Documentation. Field and resolve up to 95% of daily IT requests via Google Chat, Atera ticketing, email, and in-person walk-ups. Respond to Atera device alerts and escalate complex issues to the IT Manager”
What You'll Achieve.
Ensure our employees have the tools they need to succeed
Industry & Context.
In-person walk-ups at the Milwaukee office
What They're Looking For.
Must Have
1–3 years of experience in an IT Helpdesk, Desktop Support, or highly technical customer service role, Troubleshooting Windows and macOS hardware and operating systems, Experience with ticketing systems, Experience with endpoint management tools
Nice to Have
Atera ticketing system preferred, Jamf endpoint management tool preferred, Action1 endpoint management tool preferred
What You'll Do.
Field and resolve up to 95% of daily IT requests via Google Chat
and in-person walk-ups
Respond to Atera device alerts and escalate complex issues to the IT Manager
Prepare and deploy new Windows (ThinkPad) and Apple (MacBook/iPad) devices
and peripherals are fully stocked
and ready for new hires
Maintain a meticulous real-time inventory of all physical IT assets
Take ownership of the asset recovery process
Lead the IT portion of new hire orientations
Collaborate with the IT Manager to continuously write
and organize internal IT documentation
standard operating procedures (SOPs)
and user-facing guides
How You'll Work.
Team & Collaboration
Working closely with the IT Manager to build out documentation and scale IT operations; Collaborate with the IT Manager to continuously write, update, and organize internal IT documentation
Communication Scope
Ability to communicate technical concepts clearly and patiently to non-technical users
Applying for this IT Support Technician - Level 1 role?
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