EVERIENCE
Consulting
ITSupportTechnicianL1&L2(m/w/d)
“IT Support Technician L1 & L2 (m/w/d) at EVERIENCE. Skills: IT Support, Windows OS, Microsoft 365. Provide onsite technical support. Install, configure, and maintain hardware”
What You'll Achieve.
Timely resolution within SLAs
Industry & Context.
Analytical skills
Onsite support
What They're Looking For.
Must Have
Onsite technical support, Hardware support, Software support, Network issues support, Install hardware, Configure hardware, Maintain hardware, Troubleshoot Windows OS, Troubleshoot Microsoft 365, Troubleshoot enterprise applications, Manage user accounts, Manage permissions, Manage access, Active Directory, Respond to service desk tickets, Support meeting room technology, Support AV equipment, Basic network troubleshooting, LAN connectivity issues, Wi-Fi connectivity issues, Document incidents, Document solutions, Document procedures, Technical knowledge of workplace environment, Technical knowledge of end-user services, Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, Inventory management, Monitoring production environment, Reporting production environment, Improvement of procedures, Improvement of documentation, Incident processing, Request processing, ITIL, Ticket tracking, IT Support experience, Customer care, Positive customer service, DUTCH (fluent), English (fluent)
Nice to Have
Monitoring and reporting of the production environment (dashboards, KPIs), Monitoring and improvement of procedures and documentation, Incident and request processing (ITIL – ticket tracking), IT Support experience in a large enterprise environment (+ 400 users)
What You'll Do.
Provide onsite technical support
and maintain hardware
Troubleshoot OS and applications
Manage user accounts and access
Respond to service desk tickets
Support meeting room technology
Perform network troubleshooting
Document incidents and solutions
How You'll Work.
Communication Scope
Listening skills
Applying for this IT Support Technician L1 & L2 (m/w/d) role?
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