EVERIENCE
Consulting
ITSupportTechnicianL1&L2(m/w/d)
“IT Support Technician L1 & L2 (m/w/d) at EVERIENCE. Skills: IT Support, Windows OS, Microsoft 365. Provide onsite technical support. Install, configure, and maintain hardware”
What You'll Achieve.
Ensure timely resolution within SLAs
Industry & Context.
Analytical skills
Onsite support, Customer care
What They're Looking For.
Must Have
Onsite technical support for hardware, software, and network issues, Install, configure, and maintain desktops, laptops, printers, and mobile devices, Troubleshoot Windows OS, Microsoft 365, and common enterprise applications, Manage user accounts, permissions, and access in Active Directory, Respond to service desk tickets and ensure timely resolution within SLAs, Support meeting room technology and AV equipment, Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues), Document incidents, solutions, and procedures, Good technical knowledge of workplace environment and end-user services, Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, Inventory, Monitoring and reporting of the production environment, Monitoring and improvement of procedures and documentation, Incident and request processing (ITIL – ticket tracking), IT Support experience in a large enterprise environment (+ 400 users), At least 1 years of onsite support and customer care is required, DUTCH (fluent), English (fluent)
Nice to Have
Dashboards, KPIs
What You'll Do.
Provide onsite technical support
and maintain hardware
Troubleshoot OS and applications
Manage user accounts and permissions
Respond to service desk tickets
Support meeting room technology
Perform network troubleshooting
Document incidents and solutions
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
Listening skills
Applying for this IT Support Technician L1 & L2 (m/w/d) role?
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