Mintel
ITSupportTechnicianII
“IT Support Technician II at Mintel. Skills: technical support, troubleshooting, hardware, software, networking. Diagnose and resolve technical issues. Deliver end-user support across hardware, software, and networking”
What You'll Achieve.
ensuring timely resolution in line with departmental service level agreements
Industry & Context.
troubleshooting skills; aptitude for identifying and proactively solving problems as they arise
flexibility to work extended hours when necessary to meet critical deadlines
What They're Looking For.
Must Have
2+ years in a technical help desk environment or relevant experience, basic understanding of modern Windows client operating systems and standard applications including Microsoft Office, Chrome
Nice to Have
Experience with support ticketing systems, documentation platforms, remote monitoring and management (RMM) tools, basic user administration using LDAP, Google Workspace or Active Directory
What You'll Do.
Diagnose and resolve technical issues
Deliver end-user support across hardware
Maintain accurate records in IT systems
Support and maintain audio/visual equipment
How You'll Work.
Team & Collaboration
collaborating with global teams; Act as a liaison between internal clients and other IT teams; Contribute to the team efforts of problem-solving and process improvement
Communication Scope
excellent communication; Communicate technical concepts clearly to non-technical users, both verbally and in writing
Process & Methodology
track open tasks from inception to completion, meeting expectations and deadlines
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