ITSupportTechnician

At TOMRA, doing business as CLYNK, equality is a core tenet of our culture. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs and experiences. Every day, you’ll have new and exciting opportunities to improve our community and environment. TOMRA and CLYNK are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you interested in getting into a technical role and have no place to start? This may be the opportunity you are looking for! We are currently looking for an IT Support Technician to join our team in South Portland, Maine! This is not a remote role and will require company paid travel across parts of New York and Connecticut. Weekend availability is required with flexibility to work occasional evenings as needed. Pay: $25/HR Schedule: Schedule Availability: Sunday-Saturday 8:00am-5:00pm ET, weekends are required, ## Qualifications Responsibilities: * Provide help desk support for retail customers via phone, email, and voicemail. * Log, troubleshoot, and resolve customer issues, coordinating with resources as needed. * Utilize software tools to proactively address and resolve customer concerns. * Perform daily IT tasks, including troubleshooting, hardware/software maintenance, and installation. * Monitor reports and alerts, investigating and resolving issues, including software and hardware concerns. * Educate users on IT procedures and CLYNK equipment usage. * Assist in managing hardware and software inventory. * Support asset purchasing, shipping, and receiving. * Streamline and maintain technical support processes, documents, and forms. * Participate in a flexible work schedule, including weekends, holidays, and on-call rotation. * Engage in fieldwork, demonstrating professionalism, situational awareness, and customer interaction skills. * Conduct client