TKO
sports and entertainment
ITSupportTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Support Technician at TKO. Skills: end user computing support, technical support. Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented. Provide thoughtful end user computing support for diverse business units and different locations”
What You'll Achieve.
delivering high-quality technical support to all employees; delivering excellent end-user experience
Industry & Context.
timely and effective troubleshooting
shift-based schedule, flexibility to work early starts, late finishes, and weekends as part of a rota, Occasional travel, occasional on-call escalation support, maintain complete confidentiality and discretion
What They're Looking For.
Must Have
Previous experience in a level one IT support role, Administer, maintain, and support Microsoft Office productivity suite, Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration, Remote access and VPN Configuration and Administration, Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms, Administer and support Jamf Pro for macOS device management, Enterprise Level AV Administration and Support, Set up and support mobile devices and desktop telecommunications
What You'll Do.
Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
Provide thoughtful end user computing support for diverse business units and different locations
Maintain a flexible approach to work schedule with the occasional early starts and late finishes
subject to business requirements
Adherence to and enforcement of all information security protocols
Perform preliminary server administration and manage the network connectivity
and support new technologies to address business needs
Participate in moves and changes as they relate to the technology environment
How You'll Work.
Team & Collaboration
supporting the wider team as needed; contributes to a culture of collaboration; integrate well at all levels; Teamwork & Communication; Exceptional interpersonal skills to engage and support stakeholders at all levels
Communication Scope
Demonstrate excellent communication skills
Full Job Description
_**Who We Are:**_ IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. **Position Title** IT Support Technician **Location** Stockley Park **Reports To** Team Lead **Department / Division** TKO Technology **I.****About TKO:** TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company that comprises UFC, the world’s premier mixed martial arts organization, and WWE, an integrated media organization and the recognized global leader in sports entertainment. Together, our organizations reach more than 1 billion households in approximately 210 countries and territories, and we organize more than 300 live events year-round, attracting more t
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