ITSupportTechnician

💡** Enjoy hands-on IT support and helping users adapt to new technology? ** We’re hiring a **Level 1/1.5 IT Support Technician **for a** 6-month onsite contract** to provide front-line technical support across the organization. Working closely with the IT team, you'll troubleshoot day-to-day technology issues, support employee onboarding and equipment setup, and help deliver a seamless user experience in a fast-paced, collaborative environment. 💻** Who You Are ** You’re a motivated IT support professional with a strong interest in hands-on desktop support and end-user experience. You approach technical issues with a calm, methodical mindset and communicate clearly with users at all levels of technical comfort. You’re eager to continue developing your technical skills, adapt quickly in a project-driven environment, and support users through technology changes with patience and professionalism. 📍** Work Type ** * **Location: Toronto, ON (Fully On-site – 5 days a week in office) ** * **Contract Length: 6-month contract ** * Monday to Friday, 8:30 AM – 5 PM, with on-call support on rotation * Vacancy Type: This role is a newly created position **Requirements** 🎯** What You’ll Do (Your Superpowers) ** * Provide first-line IT support for employees across the organization, serving as the primary point of contact for day-to-day technical issues * Deliver onsite desktop support in a fast-paced office environment, including troubleshooting laptops, monitors, printers, mobile devices, meeting room technology, and peripheral equipment * Support employee onboarding and offboarding activities, including workstation setup, user account provisioning, software installation, and device configuration * Troubleshoot and support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools * Provide assistance with user access requests, account administration, and basic Active Directory / Microsoft Entra ID tasks * Support a