Outerspace
ITSupportTechnician
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“IT Support Technician at Outerspace. Skills: level 1 and level 2 technical support, troubleshooting skills, IT hardware and software knowledge, communication with non-technical users, support and maintain warehouse-specific devices. Provide level 1 and level 2 technical support to end-users. Support and maintain various warehouse-specific devices”
What You'll Achieve.
ensuring timely resolution or escalation when necessary; minimize downtime
Industry & Context.
problem-solving; excellent troubleshooting skills
What They're Looking For.
Must Have
1-2 years of experience in a helpdesk or technical support role
Nice to Have
Bachelor’s degree, preferably in a warehouse or logistics environment, CompTIA A+, Network+, or Google IT Support Professional Certificate
What You'll Do.
Provide level 1 and level 2 technical support to end-users
Support and maintain various warehouse-specific devices
Serve as the first point of contact for end-users seeking technical assistance
Provide level 1 and level 2 support for hardware
and peripheral issues
Manage and prioritize tickets in the ticketing system
Support users in a warehouse environment
and maintain Zebra label printers
Zebra Android handheld devices
Assist users with Google Workspace (Gmail
Drive) administration and troubleshooting
and configuration of new hardware and software
and replace hardware components
Assist in software installation
Provide remote support to users in different locations
Document support processes
and their resolutions
Assist in the development of user training materials
Provide training sessions to enhance end-user IT literacy
How You'll Work.
Team & Collaboration
effectively collaborating with a geographically dispersed team; Work closely with warehouse staff to ensure seamless operation and minimize downtime
Communication Scope
communication; ability to effectively communicate with non-technical users
Full Job Description
Welcome to Outerspace's official job board, where opportunities are endless. Explore career openings and join our dynamic team. Discover fulfilling roles across various functions and locations within Outerspace. Your next career move starts here - apply today! IT Support Technician Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography. We are seeking a proactive and technically skilled Junior Helpdesk Support Technician to join our IT support team. The ideal candidate will be responsible for providing level 1 and level 2 technical support to end-users both onsite and remotely. This role requires the ability to work independently with minimal supervision while effectively collaborating with a geographically dispersed team.. The role requires a combination of excellent troubleshooting skills, familiarity with IT hardware and software, and the ability to effectively communicate with non-technical users. The candidate will also support and maintain various warehouse-specific devices, such as Zebra label printers, Zebra Android handheld scanners and other pack station equipment. Reports to: IT Director Compensation: $55,000.00 - $60,000.00 DOE Key Responsibilities: Helpdesk Support: Serve as the first point of contact for end-users seeking technical assistance via a ticketing system, phone, email, or in-person. Provide level 1 and level 2 support for hardware, software, network, and peripheral issues, ensuring timely resolution or escalation when necessary. Manage and prioritize tickets in the ticketing system, maintaining detailed documentation and tracking progress through to resolution. User Support & Maintena
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