Open Fertility
Healthcare
ITSupportTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Technician at Open Fertility. Skills: IT Support, Troubleshooting, System deployment. Handle technology needs. Provide IT support”
What You'll Achieve.
Maintain positive customer satisfaction
Industry & Context.
Troubleshooting; Resolve technical problems
Travel to other Open sites, On-call support, Weekend remote coverage
What They're Looking For.
Must Have
2 years of experience in IT Support, Bachelor’s degree or equivalent experience, Experience with Windows 10, Windows networking fundamentals, PC hardware and software troubleshooting, Experience with Office 365, Experience with Exchange, Experience with OneDrive/SharePoint, Experience with Teams, Experience with Laptops/Tablets, Ability to work independently, Manage competing priorities, Organization skills, Planning skills, Multi-tasking skills, Flexibility skills, Professionalism, Business acumen, Written communication skills, Verbal communication skills, Ability to participate as part of a team
Nice to Have
Bachelor’s degree with service delivery focus, Customer management skills, Exposure to ticketing systems, Exposure to remote access technologies, Exposure to Meraki networks, Exposure to RingCentral or similar phone platform, Experience with Azure AD, Experience with Intune, Professional IT work experience in medical industry, Microsoft Certifications
What You'll Do.
Handle technology needs
Improve delivery of support
Improve technology solutions
Assist with on-boarding process
Manage asset life cycle
Manage IT procurement
Maintain hardware inventory
Perform decommissioning processes
Evaluate hardware solutions
Evaluate software solutions
Participate in IT projects
Resolve technical problems
Support A/V conferencing systems
Work closely with vendors
Capture documentation
How You'll Work.
Team & Collaboration
Broader IT team; Remote locations; Cross-functional teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
IT projects
Full Job Description
Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. We’re looking for passionate, driven individuals who want to make a meaningful impact in people’s lives. As part of our rapidly growing team, you’ll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon. Our Core Values: Open Possibilities: Helping patients achieve their reproductive goals. Open Access: Making high-quality fertility care available to those paying out of pocket. Open Arms: Welcoming every patient with compassion and understanding. Role Summary The IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Open sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications. The role also required on-call support coverage and weekend remote coverage on a rotational basis. Day-to-Day Job Duties Include: Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general. High level of customer focus with due care and at
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