Holland & Knight
ITSupportTechnician
“IT Support Technician at Holland & Knight. Skills: IT Support, Troubleshooting, Customer Service. Provide on-site technical support. Document incidents and resolutions”
Industry & Context.
Proficient problem-solving skills
Ability to sit or stand for extended periods of time, Moderate or advanced keyboard usage, Ability to lift and move equipment weighing as much as 50 lbs, Travel on a limited basis as required
What They're Looking For.
Must Have
Microsoft Office Suite, Microsoft 365, customer service orientation, can-do attitude, follow-through skills, problem-solving skills, Work well with others, team environment, server/network rooms, patching network equipment, racking servers, evaluating power and cooling issues, Ability to communicate well in both written and oral form, supporting and troubleshooting Cisco VoIP phone and voicemail system, supporting and troubleshooting web conferencing, Zoom, Microsoft Teams, using and supporting Apple and Android mobile devices and Oses, configuring and supporting printers and multifunction devices, using ServiceNow to log IT Incidents, supporting and troubleshooting audio-visual equipment, Network troubleshooting knowledge
Nice to Have
Bilingual – Spanish/English, Experience working with a US company
What You'll Do.
Provide on-site technical support
Document incidents and resolutions
Deliver technical support for meetings
Support office administration activities
Contribute to specialty support team
Maintain work schedule
How You'll Work.
Team & Collaboration
Collaborate with internal IT teams on projects; Work well with others in a team environment
Communication Scope
Ability to communicate well in both written and oral form
Applying for this IT Support Technician role?
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