ITSupportTechnician

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. _This position is based in our Miami office._ **_Description:_** We are seeking an IT Support Technician to join our team. The IT Support Technician will be responsible for providing technical support to attorneys and staff. This on-site role supports all PCs, phones, AV equipment, IT peripherals, and IT Infrastructure in the office. **Key Responsibilities and Essential Job Functions:** * Provide on-site technical support for PCs, phones, IT peripherals and IT infrastructure within the office. * Accurately document incidents and resolutions in the IT ticketing system. * Deliver technical support for meetings, conferences and events, both on-site and off-site, as needed. * Support office administration activities, projects and priorities. * Contribute to internal specialty support team and major IT initiatives. * Collaborate with internal IT teams on projects and operational activities. * Respond to planned and unplanned power, HVAC, network and other office outages. * Travel on a limited basis as required. * Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. * Special projects and duties as assigned. **Required Skills:** * Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365. * Strong customer service orientation, with a can-do attitude and follow-through skills. * Proficient problem-solving skills. * Work well with others in a team environment requiring direct supervision. * Broad experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.). * Strong customer services orientation. * Proficient problem-solving skills. * Ability to communicate well in both written and oral form. **Required Qualifi