Fox

Media

ITSupportTechnician

$67–90k Milwaukee, Wisconsin, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“IT Support Technician at Fox. Skills: Desktop and laptop computer support, Server support (Windows/Linux), Network support, Application support, Virtual environment support. Technical support of desktop computers, servers, network, applications, and related technology. Specification, installation, and repair of computer systems and peripherals”

Industry & Context.

Media
Problems you'll solve

Independent analysis; Problem-solving skills; Initiative; Good judgment; Isolate faults methodically; Sound and accurate judgment; Logical reasoning; Ability to learn quickly

Eligibility Requirements

Occasionally work late hours, overnight, and weekends, Schedules are subject to change as required by the station’s business needs

What They're Looking For.

Must Have

Microsoft Windows and Linux server operating systems, DHCP and DNS, Microsoft Windows and Apple macOS operating systems, Microsoft Office applications (Word, Excel, Outlook, and PowerPoint), Network printing and multi-function devices, Diagnostic tools for on-prem, cloud, computer and network environments, Systems and components for servers, workstations, and laptop computers, Collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom), AI-driven tools

Nice to Have

Basic IP networking and troubleshooting, Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon), Cloud Services - Amazon EC2 Compute, S3 Storage & Workspaces, Security protocols and remediation, Broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross), Infoblox DHCP and DNS, Telephony PBX / VOIP – Cisco Call Manager, Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms, Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium

What You'll Do.

Technical support of desktop computers

and related technology

and repair of computer systems and peripherals

One-on-one consultancy to end users

Maintenance and testing of network

and associated equipment

and ongoing usability of desktop and laptop computers

and related technology

Recommend and perform hardware and software upgrades

Ensure systems interconnect seamlessly

Deploy new or upgraded technologies

Maintain hardware/software inventory

Support the station's virtual environment

Assist with maintaining the station's infrastructure

Diagnose and resolve unique

non-recurring problems

Assist with the creation and maintenance of technical documents

How You'll Work.

Team & Collaboration

Interaction with TV station personnel; Interaction with FOX Technology teams; Collaboration with Broadcast teams; Interaction with vendors

Communication Scope

Effective communication

Full Job Description

_**OVERVIEW OF THE COMPANY**_ Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking. ## _**JOB DESCRIPTION**_ Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established FOX Technology standards and guidelines. Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against project, and support goals. The position provides one-on-one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment. The position’s responsibilities require independent analysis, effective communication, and problem-solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change as required by the station’s business needs. Candidates must be able to occasionally work late hours, overnight, and weekends. **_A SNAPSHOT OF YOUR RESPONSIBILITIES_** * Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technolog

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