DigiOutsource
Online Gaming
ITSupportTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Support Technician at DigiOutsource. Skills: IT Support, Desktop Support, Microsoft Entra, Active Directory. Install user workstations. Configure user workstations”
What You'll Achieve.
Achieve business objectives
Industry & Context.
Diagnose and fix Hardware problems
Credit check, Criminal record check, Qualification verification check
What They're Looking For.
Must Have
IT Qualification in A+, AZ-900, Minimum of 2 years’ experience in IT, Desktop support environment experience, Valid driver’s license, Own vehicle, Ability to work shifts
Nice to Have
Further qualifications in MCSE, N+, Intune, Azure, Experiencing in monitoring of systems
What You'll Do.
Install user workstations
Configure user workstations
Maintain user workstations
Troubleshoot user workstations
Ensure correct software loaded
Provide technical support
Monitor company infrastructure
Escalate alerts on systems
Support corporate applications
Support call centre applications
How You'll Work.
Team & Collaboration
Working collaboratively in cross-functional teams
Communication Scope
Verbal communication skills; Written communication skills; Convey complex ideas clearly
Process & Methodology
Managing multiple projects simultaneously
Full Job Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. **Who we are** We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. **Who we’re looking for** We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. **Why we need you** We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization. **What you’ll be doing** As part of your role, your responsibilities will include but not limited to: * Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure. * Ensuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it. * Front Line Desktop Support via Chat Support or Jira Service Management initiated requests * Troubleshoot problems via Teams, in-person remote desktop technologies * Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagio
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