DigiOutsource
online gaming
ITSupportTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Support Technician at DigiOutsource. Skills: IT Support, Desktop Support, Hardware troubleshooting, Software installation, Network support. Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure. Ensuring correct software is loaded onto the user’s machine before delivery”
What You'll Achieve.
create extraordinary experiences for our customers
Industry & Context.
Ability to diagnose and fix Hardware problems
Ability to work shifts, Valid driver’s license and own vehicle, credit and criminal record check will be conducted, qualification verification check will be done
What They're Looking For.
Must Have
IT Qualification in A+ and AZ-900, Minimum of 2 years’ experience in IT, Valid driver’s license and own vehicle, Ability to work shifts
Nice to Have
Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill, Experiencing in monitoring of systems, Preferably in a desktop support environment
What You'll Do.
Maintaining and Troubleshooting of user workstations
laptops on company infrastructure
Ensuring correct software is loaded onto the user’s machine before delivery
Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
Troubleshoot problems via Teams
in-person remote desktop technologies
Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana
Exchange on-prem and Exchange365 experience
Microsoft Entra and Active Directory administration
User Rights Management via group membership changes in Active Directory and Entra
Corporate and Call Centre applications support
troubleshooting and issue escalation
Knowledge and experience on Windows 10
Ability to diagnose and fix Hardware problems
ability to replace hardware parts
Exposure and knowledge of Printers
Hard-drives and laptop internals
Good knowledge of Dell products
How You'll Work.
Team & Collaboration
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals; Team orientation
Communication Scope
verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Process & Methodology
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Full Job Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. **Who we are** We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. **Who we’re looking for** We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. **Why we need you** We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization. **What you’ll be doing** As part of your role, your responsibilities will include but not limited to: * Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure. * Ensuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it. * Front Line Desktop Support via Chat Support or Jira Service Management initiated requests * Troubleshoot problems via Teams, in-person remote desktop technologies * Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagio
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