ITSupportTechnician

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. IT Support Technician – Bristol / Worcester Location: Bristol (2–3 days per week) with travel to Worcester and other sites Type: Fixed Term Contract Car Allowance Provided **Employment is conditional upon successfully obtaining and maintaining required security clearances** Overview We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development. Key Responsibilities * Provide on-site IT support across customer sites (4–5 days per week) * Travel to additional locations to support projects and provide team cover * Support Windows 11 environments, including troubleshooting and log analysis * Deliver software and basic hardware support (break/fix, fault resolution) * Support core server infrastructure, including: * Active Directory (user management – joiners, leavers, movers) * DHCP, DNS, and VAMT * Perform data management tasks (including tape library archiving) * Carry out BAU operational activities: * Antivirus and network monitoring * Storage and capacity management * Hardware health checks * Assist with office moves, hardware installations, and basic server maintenance * Maintain accurate records and update ticketing systems * Follow SOPs and contribute to technical documentation Skills & Experience * Basic to intermediate IT knowledge with a strong willingness to learn * Experience in IT support, service desk, or field engine