Cadillac Formula 1® Team
Formula 1
ITSupportTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Support Technician at Cadillac Formula 1® Team. Skills: Desktop support, Windows 10/11 and M365 support, iOS and macOS device support, Active Directory, Entra, Group Policy, Intune, Microsoft Endpoint Manager, PowerShell scripting. Provide 1st and 2nd line support to the Team's IT users and guests. Create, update, and prioritise IT support tickets within the ITSM platform”
What You'll Achieve.
Improve customer experience and efficiency
Industry & Context.
Proven experience of fault finding and problem solving
Participate in an on-call rotation to provide after-hours support at critical times of the year or for serious incidents, Additional security checks may be required, Background check covering a minimum of the past five years, Criminal record check
What They're Looking For.
Must Have
Previous experience in similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department, Previous experience in the support and provisioning of iOS and macOS devices, Extensive knowledge of Windows and the M365 application suite, Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration, Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance, Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products, Good understanding of patch management for end user devices, Good understanding of LAN, WAN, Firewall and server technologies, Firm understanding ITIL based service management, Good analytical skills and proven experience of fault finding and problem solving, Demonstrate a “can-do” flexible attitude to resolving tasks assigned, Exceptional customer service and communication ability, Clear and concise communication skills both verbally and digitally, Ability to prioritise workloads in a time pressured environment and manage personal deadlines, Demonstrate a passion for excellence and a desire to help people
Nice to Have
Relevant certifications (e. g. , CompTIA A+, Microsoft 365 Certified) are an advantage, Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage
What You'll Do.
Provide 1st and 2nd line support to the Team's IT users and guests
and prioritise IT support tickets within the ITSM platform
Maintain accurate and detailed records of all interactions and solutions provided to customers
Onboarding and offboarding
Prepare and configure desktop hardware
software and accounts for new starters
Process leavers in line with company procedures
Perform installations
and upgrades of computer hardware
and software applications
Assist customers in understanding and effectively using their hardware
software applications
Provide basic training and guidance as needed
Management of user access to various systems and applications
Maintain up-to-date documentation of IT assets
configurations and software licenses
Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency
How You'll Work.
Team & Collaboration
Collaborate with other IT teams for more complex issues or problems that require higher-level support; Share ideas to create an environment where everyone can contribute to our shared success
Communication Scope
Exceptional customer service and communication ability; Clear and concise communication skills both verbally and digitally
Process & Methodology
Ability to prioritise workloads in a time pressured environment and manage personal deadlines
Full Job Description
The Cadillac Formula 1**®** Team is what happens when history, purpose and daring talent come together. Backed by TWG Global and GM, our team is uniquely positioned to disrupt Formula 1**®** , bringing a fresh perspective and an unrelenting drive for success. We have the energy of a start-up, with the ideas and originality of a business that always wants to lead, never wants to follow. We’re building everything from the ground up, from a high-performance car to an inclusive, values-driven culture. We show bold ambition. We combine leadership in innovation with excellence in execution. We are one team. We have the freedom to think differently, the opportunity to shape process and practice, an ego-free environment where people thrive on being challenged by those around them. A historic name behind us. Career-defining moments ahead. A New Chapter Begins. **Fueled by bold ambition** Play your part in getting us on the grid. **Closing Date:** **Friday 29th May 2026 ** We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1**®** Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end-users, employees and guests, and act as the initial point of contact for IT-related issues, incidents, and service requests. At Cadillac Formula 1**®** Team, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success. * Provide 1st and 2nd line support to the Team's IT users and guests * Create, update, and prioritise IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers * Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures * Perform installations, con
Applying for this IT Support Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Cadillac Formula 1® Team?
Real rants from real employees. Read before you apply.