Astucemedia
Creative and software solutions
ITSupportTechnician
Neural analysis suggests this role is
optimal for not-applicable candidates.
“IT Support Technician at Astucemedia. Skills: IT Support, Hardware Troubleshooting, Software Troubleshooting. Provide Tier 1 tech support. Take ownership of conference room setups”
Industry & Context.
Proactively troubleshooting ongoing issues
On-site technical support, Part-time, Casual/as-needed basis, Averaging up to 1 to 2 days per week, Flexibility in scheduling, Adaptable scheduling for academic course blocks, Ability to adjust availability semester to semester
What They're Looking For.
Must Have
Practical IT experience, Pursuing or possessing a background in an IT-related field, Computer Science, Software/IT Engineering, DEC/AEC in Network Administration / IT Support, Windows environments, macOS environments, Basic understanding of networking concepts, Wi-Fi, routers, cabling, IP addresses, Comfort setting up and troubleshooting hardware, audio/video gear, office equipment, Resourcefulness, Fast Learner, Highly motivated, Capable of working independently, Genuine interest in creative environments, media infrastructure, Aspiration to learn DevOps methodologies
Nice to Have
DevOps methodologies
What You'll Do.
Provide Tier 1 tech support
Take ownership of conference room setups
Troubleshoot ongoing issues
Maintain general office IT health
Configure workstations
Maintain workstations
Manage network equipment
Wire network equipment
Organize network equipment
Assist with physical security backups
Assist with local data maintenance
How You'll Work.
Team & Collaboration
Working alongside external IT provider; Working alongside office coordinator
Communication Scope
Friendly support
Full Job Description
Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our software and services enhance augmented reality graphics, virtual sets, video walls, interactive apps, and on-screen overlays across television and digital platforms. We’re a team of passionate trailblazers who thrive on creativity, collaboration, and cutting-edge technology—and we’re looking for someone who’s just as excited to shape the future with us. We are seeking a motivated, resourceful, and sharp IT Support Technician to provide on-site technical support at our Montreal office. This is a flexible, part-time position operating on a casual/as-needed basis, averaging up to 1 to 2 days per week depending on operational needs and office deployments. It is a perfect fit for a tech-savvy individual looking for a versatile role in a creative and highly technological environment. This role goes far beyond traditional IT ticketing. You will be our go-to, semi-internal resource handling day-to-day office needs, working alongside our external IT provider and office coordinator. ## Qualifications 1. User Support & Office Logistics * Provide quick, efficient, and friendly Tier 1 (day-to-day) tech support to on-site employees. * Take ownership of conference room setups—proactively troubleshooting ongoing issues (audio/video, projection, and Teams/Zoom connectivity). * Maintain general office IT health, including internet connectivity, printers, and general peripheral troubleshooting. 2. Workstation & Equipment Management * Set up, configure, maintain, and image workstations (PC and Mac) for existing staff and onboarding new hires. * Manage, wire, and physically organize network equipment and hardware at the office. * Assist with routine physical security backups and local data maintenance. Qualifications & Profile * Practical IT experience, currently pursuing or possessing a background in a
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