ITSupportSpecialist

## Accountabilities Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools, escalating more complex problems when needed. Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, device setup, retrieval, and documentation updates. Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, replacement, and asset record accuracy. Maintain and improve IT documentation, including knowledge base articles, SOPs, and end-user guides to support self-service and operational consistency. Support application access reviews, audits, and compliance-related activities to ensure proper security and governance standards are met. Assist with IT procurement and expense processing, ensuring accurate tracking and reconciliation of purchases and vendor-related activities. Support Jira administration tasks, including workflow updates, configuration changes, and user management. Draft and distribute clear IT communications regarding outages, system updates, and process changes to end users. Participate in legal hold processes by coordinating data and device preservation efforts with relevant stakeholders. Requirements: 1+ years of experience in IT support, help desk, IT operations, or systems administration roles. Strong troubleshooting skills across hardware, operating systems (macOS and/or Windows), SaaS platforms, and enterprise collaboration tools. Excellent communication skills, with the ability to translate technical concepts into clear, user-friendly guidance. Strong organizational skills with the ability to manage multiple requests and prioritize effectively in a fast-paced environment. Experience supporting onboarding/offboarding workflows and IT asset management processes is highly preferred. Familiarity with tools such as Jira, Google Workspace, Slack, and similar SaaS platforms is a plus. Exposure to IT compliance tasks s